Privacy Policy

Last updated: July 2026

Wombow respects your privacy. This policy explains what we collect, why, and what control you have over it. It covers both Wombow for iPhone and Wombow for PC (Windows); where the two differ, each is called out separately.

What we collect

Automatically, while you use Wombow

• Device identifier — an anonymous UUID generated the first time you launch the app, stored only in your iOS Keychain. It is NOT linked to your Apple ID unless you explicitly sign in with Apple.
• Camera frames — while a session is active, a JPEG image is captured every 2 seconds and sent to our servers. Frames are processed by the upstream vision model and dropped; we do NOT store the images themselves.
• Photos you attach in chat — if you choose to attach photos (from your library or camera) to a chat message, they are sent with that message to the cloud model you picked, processed for that one reply, and dropped. We do NOT store them. Attaching is always your explicit action; on-device models never receive photos.
• Voice transcripts — when you speak, iOS transcribes on-device using SFSpeechRecognizer. The transcribed text (not the raw audio) is sent with the next frame so the AI can respond.
• Chat messages — text you type or speak in Chat mode is sent to the AI provider you select so it can generate a reply. If you choose an on-device model, that conversation runs entirely on your phone and is not sent anywhere.
• Usage metadata — game preset, daily minute counter, subscription tier. Used for rate limiting and aggregated analytics.
• Ambient sound classification (opt-in only) — when you enable "Suggest a mode" in Settings, while the Home screen is visible Wombow runs Apple's on-device sound classifier on the microphone input to detect whether a TV, sports broadcast, or movie is nearby. The classification runs ENTIRELY on your device with Apple's bundled model — no audio bytes, waveforms, or spectrograms leave the phone, and the suggestion is not logged anywhere. Default is OFF.

If you sign in with Apple

• The opaque Apple user ID. We use it only to let your subscription survive device reinstalls.
• Your email address only if you choose to share it.

If you purchase a subscription

• Apple tells us your subscription product ID, transaction ID, and expiration date. Payment itself is handled by Apple — we never see your card number.

Wombow for PC (Windows)

The Windows companion works the same way in spirit, but it reads your screen instead of a camera, so the specifics differ:

• Screen frames — while a watch session is running, Wombow captures your screen roughly every 2 seconds. On the cloud tier each frame is sent over an encrypted connection, processed by the vision model, and dropped — we do NOT store frames. On the local tier the frame never leaves your PC at all: it is analysed by a model running on your own graphics card.
• Standby (chat-only) mode — frames are held in memory only (the most recent few seconds) and are never analysed, never written to disk, and never uploaded. They are sent only if and when you type a message yourself, so the AI can see what you were just looking at.
• Highlight screenshots — when a moment is flagged as a highlight, that single frame is saved to Pictures\Wombow Highlights on your PC only. It is never uploaded. You can switch this off in Settings.
• Device identifier — an anonymous UUID generated on first launch and stored in %AppData%\Wombow.
• Spoken commentary text — to give Wombow a natural voice, the text of a line (never the frame) is sent to the voice service you pick in Settings: our server-side neural voice (Alibaba Qwen3-TTS), Microsoft's free Edge voices, or a voice built into Windows. Choosing a Windows voice keeps the text on your machine.
• Usage metadata — game preset, usage counters, subscription tier, for rate limiting and aggregate analytics.

Your account (both apps)

• Email and password — if you register with an email address, your credentials are held by Supabase, a specialist authentication provider, and never stored on Wombow's own servers. We keep only an internal user ID and your email address.
• Sign in with Google — we receive your Google account's email address and an opaque user ID, used solely to identify your account across devices.
• Whichever way you sign in, one email address is one account: signing in through a different method with the same verified email links to the same account rather than creating a second one.

If you subscribe on PC

• Payment is handled by Stripe in your browser. We never see or store your card details — Stripe tells us only your plan and its renewal date.

If you report a reply

• When you use Report on one of Wombow's messages, we receive that one line of text, any note you add, and a little context to reproduce it: which app and version, the game preset, and which model produced it. We keep reports for up to 90 days so we can investigate and fix the behaviour.
• A report never includes your screen, your camera, your highlight screenshots, or the rest of the conversation.

Third parties

• Third-party AI providers (via OpenRouter) — to generate Wombow's replies, your camera frames, voice transcripts, chat messages, and attached photos are sent through OpenRouter's API to a third-party AI model: Google Gemini for live screen commentary, and — in Chat mode — the model you pick (Google Gemini, OpenAI GPT, or Anthropic Claude). These providers process the data to return a reply and do not retain it to train their models. On-device chat models run locally and send nothing to any provider. Before any of this happens, the app asks for your explicit consent.
• Upstash Redis — stores your daily usage counter, subscription entitlement, and recent conversation history (last 16 turns, 7-day TTL).
• Sentry — crash and error reports. Reports contain only the error and a stack trace: they do NOT include camera frames, screen captures, photos, voice transcripts, or chat text; screenshots and view hierarchies are disabled.
• Supabase — holds email/password credentials for accounts registered with an email address, so those credentials never sit on our own servers.
• Stripe — subscription payments made outside the App Store (PC). Card details go to Stripe directly; we never see them.
• Alibaba Cloud (Qwen3-TTS) and Microsoft (Edge voices) — turn a line of Wombow's text into speech when you pick one of the cloud voices. Only the sentence being spoken is sent; never a frame or an image. Picking a voice built into Windows keeps this on your machine.
• Google — for Sign in with Google, if you choose it.
• Apple — for Sign in with Apple, subscription billing, and App Store services.

What stays on this device

Some features store data locally on your iPhone only — it is never uploaded, and deleting the app deletes it:

• Chat history — your saved chat conversations (the drawer in Chat) live in the app's local database on this device.
• Notebook — session keepsakes, highlights, and recaps are stored locally; you can export or delete them from the app.
• On-device model chats — conversations with a downloaded on-device model never leave your phone at all, and are saved only into the same local chat history.

On Wombow for PC, the equivalent local-only data lives in %AppData%\Wombow and Pictures\Wombow Highlights:

• Watch and chat history — transcripts of your sessions, kept on your PC.
• What Wombow remembers about you — a small set of preferences it picks up over time (the games you main, what to call you). Viewable and erasable any time under Settings → “What Wombow remembers”.
• Highlight screenshots — yours alone, never uploaded.
• Local model sessions — with a local model selected, commentary and chat run entirely on your own machine and nothing about your screen leaves it.
• Uninstalling asks whether to delete all of this or keep it.

Your rights

• Ask what we have by emailing privacy@wombow.com.
• Ask for deletion by emailing privacy@wombow.com. We erase your Redis entries and the device ID regenerates on next launch.
• Opt out of crash reports in Settings.
• On PC: erase what Wombow remembers about you from Settings, turn highlight saving off, or delete every local trace by uninstalling and choosing to remove your data.
• Report an AI reply you find inappropriate — use “Report” on the message itself, and it comes straight to us.

Children

Wombow is not directed at children under 13. Do not use if you are under 13.

Contact

privacy@wombow.com